1 INTRODUCTION

1.1 MARKET DEFINITION

1.2 MARKET SEGMENTATION

1.3 RESEARCH TIMELINES

1.4 ASSUMPTIONS

1.5 LIMITATIONS
2 RESEARCH METHODOLOGY

2.1 DATA MINING

2.2 SECONDARY RESEARCH

2.3 PRIMARY RESEARCH

2.4 SUBJECT MATTER EXPERT ADVICE

2.5 QUALITY CHECK

2.6 FINAL REVIEW

2.7 DATA TRIANGULATION

2.8 BOTTOM-UP APPROACH

2.9 TOP-DOWN APPROACH

2.1 RESEARCH FLOW

2.11 DATA SOURCES
3 EXECUTIVE SUMMARY

3.1 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET OVERVIEW

3.2 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ESTIMATES AND FORECAST (USD MILLION), 2022-2031

3.3 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ECOLOGY MAPPING

3.4 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ABSOLUTE MARKET OPPORTUNITY

3.5 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ATTRACTIVENESS ANALYSIS, BY REGION

3.6 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ATTRACTIVENESS ANALYSIS, BY DEPLOYMENT MODE

3.7 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ATTRACTIVENESS ANALYSIS, BY FUNCTIONALITY

3.8 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET ATTRACTIVENESS ANALYSIS, BY APPLICATION

3.9 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET GEOGRAPHICAL ANALYSIS (CAGR %)

3.1 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET, BY DEPLOYMENT MODE (USD MILLION)

3.11 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET, BY FUNCTIONALITY (USD MILLION)

3.12 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET, BY APPLICATION (USD MILLION)

3.13 FUTURE MARKET OPPORTUNITIES

3.14 PRODUCT LIFELINE
4 MARKET OUTLOOK
4.1 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET EVOLUTION
4.2 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET OUTLOOK
4.3 MARKET DRIVERS

4.3.1 CRM SOFTWARE ENABLES DEALERSHIPS TO TRACK CUSTOMER PREFERENCES, PURCHASE HISTORY, AND INTERACTIONS, ALLOWING THEM TO TAILOR THEIR OFFERINGS AND COMMUNICATION TO INDIVIDUAL CUSTOMERS

4.3.2 CRM SOFTWARE HELPS DEALERSHIPS NURTURE RELATIONSHIPS THROUGH TARGETED MARKETING, PROACTIVE COMMUNICATION, AND POST-SALES SUPPORT, LEADING TO HIGHER CUSTOMER RETENTION RATES
4.4 MARKET RESTRAINTS

4.4.1 IMPLEMENTING CRM SOFTWARE CAN BE COSTLY FOR AUTO DEALERSHIPS, INCLUDING EXPENSES RELATED TO SOFTWARE LICENSING, CUSTOMIZATION, TRAINING, AND INTEGRATION WITH EXISTING SYSTEMS

4.4.2 DATA SECURITY CONCERNS, SUCH AS THE RISK OF DATA BREACHES, UNAUTHORIZED ACCESS, AND COMPLIANCE WITH PRIVACY REGULATIONS CAN DETER DEALERSHIPS FROM ADOPTING CRM SOFTWARE
4.5 MARKET OPPORTUNITY

4.5.1 INTEGRATION WITH EMERGING TECHNOLOGIES SUCH AS ARTIFICIAL INTELLIGENCE (AI), MACHINE LEARNING, AND AUGMENTED REALITY (AR) PRESENTS OPPORTUNITIES FOR CRM SOFTWARE VENDORS TO ENHANCE THEIR OFFERINGS

4.5.2 THE SHIFT TOWARDS SUBSCRIPTION-BASED MODELS IN THE AUTOMOTIVE INDUSTRY IS EXPECTED TO CREATE OPPORTUNITIES FOR CRM SOFTWARE PROVIDERS TO OFFER FLEXIBLE PRICING MODELS AND SCALABLE SOLUTIONS
4.6 MARKET TRENDS

4.6.1 DEALERSHIPS ARE LEVERAGING VALUABLE CUSTOMER INSIGHTS FROM CRM SOFTWARE TO MAKE INFORMED DECISIONS, OPTIMIZE THEIR SALES STRATEGIES, AND IMPROVE OVERALL PERFORMANCE

4.6.2 THE AUTOMOTIVE INDUSTRY IS UNDERGOING A DIGITAL TRANSFORMATION, WITH DEALERSHIPS INCREASINGLY ADOPTING TECHNOLOGY TO ENHANCE THEIR OPERATIONS
4.7 PORTER’S FIVE FORCES ANALYSIS

4.7.1 THREAT OF NEW ENTRANTS- MODERATE

4.7.2 THREAT OF SUBSTITUTES- LOW

4.7.3 BARGAINING POWER OF SUPPLIERS- MODERATE

4.7.4 BARGAINING POWER OF BUYERS- HIGH

4.7.5 INTENSITY OF COMPETITIVE RIVALRY- HIGH
4.8 MACROECONOMIC ANALYSIS
4.9 VALUE CHAIN ANALYSIS
4.10 PRICING ANALYSIS
5 MARKET, BY DEPLOYMENT MODE

5.1 OVERVIEW

5.2 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY DEPLOYMENT MODE

5.1 CLOUD-BASED

5.2 ON-PREMISES
6 MARKET, BY FUNCTIONALITY

6.1 OVERVIEW

6.2 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY FUNCTIONALITY

6.3 SALES AND LEAD MANAGEMENT

6.4 CUSTOMER SERVICE AND SUPPORT

6.5 MARKETING AUTOMATION

6.6 INVENTORY MANAGEMENT
7 MARKET, BY APPLICATION

7.1 OVERVIEW

7.2 GLOBAL AUTO DEALERSHIP CRM SOFTWARE MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY APPLICATION

7.3 NEW CAR DEALERSHIPS

7.4 USED CAR DEALERSHIPS

7.5 MULTI-BRAND DEALERSHIPS
8 MARKET, BY GEOGRAPHY

8.1 OVERVIEW

8.2 NORTH AMERICA

8.2.1 NORTH AMERICA MARKET SNAPSHOT

8.2.2 U.S.

8.2.3 CANADA

8.2.4 MEXICO

8.3 EUROPE

8.3.1 EUROPE MARKET SNAPSHOT

8.3.2 GERMANY

8.3.3 FRANCE

8.3.4 UK

8.3.5 ITALY

8.3.6 SPAIN

8.3.7 REST OF EUROPE

8.4 ASIA PACIFIC

8.4.1 ASIA PACIFIC MARKET SNAPSHOT

8.4.2 CHINA

8.4.3 JAPAN

8.4.4 INDIA

8.4.5 REST OF ASIA PACIFIC

8.5 LATIN AMERICA

8.5.1 LATIN AMERICA MARKET SNAPSHOT

8.5.2 BRAZIL

8.5.3 ARGENTINA

8.5.4 REST OF LATIN AMERICA

8.6 MIDDLE EAST AND AFRICA

8.6.1 MIDDLE EAST AND AFRICA MARKET SNAPSHOT

8.6.2 UAE

8.6.3 SAUDI ARABIA

8.6.4 SOUTH AFRICA

8.6.5 REST OF MIDDLE EAST AND AFRICA
9 COMPETITIVE LANDSCAPE

9.1 OVERVIEW

9.2 COMPANY MARKET RANKING ANALYSIS

9.3 COMPANY REGIONAL FOOTPRINT

9.4 COMPANY INDUSTRY FOOTPRINT

9.5 ACE MATRIX

9.5.1 ACTIVE

9.5.2 CUTTING EDGE

9.5.3 EMERGING

9.5.4 INNOVATORS
10 COMPANY PROFILES
10.1 COX AUTOMOTIVE

10.1.1 COMPANY OVERVIEW

10.1.2 COMPANY INSIGHTS

10.1.3 SERVICE BENCHMARKING

10.1.4 KEY DEVELOPMENTS

10.1.5 WINNING IMPERATIVES

10.1.6 CURRENT FOCUS & STRATEGIES

10.1.7 THREAT FROM COMPETITION

10.1.8 SWOT ANALYSIS
10.2 CDK GLOBAL

10.2.1 COMPANY OVERVIEW

10.2.2 COMPANY INSIGHTS

10.2.3 SERVICE BENCHMARKING

10.2.4 KEY DEVELOPMENTS

10.2.5 WINNING IMPERATIVES

10.2.6 CURRENT FOCUS & STRATEGIES

10.2.7 THREAT FROM COMPETITION

10.2.8 SWOT ANALYSIS
10.3 ZOHO CORPORATION PVT. LTD

10.3.1 COMPANY OVERVIEW

10.3.2 COMPANY INSIGHTS

10.3.3 SERVICE BENCHMARKING

10.3.4 KEY DEVELOPMENTS

10.3.5 WINNING IMPERATIVES

10.3.6 CURRENT FOCUS & STRATEGIES

10.3.7 THREAT FROM COMPETITION

10.3.8 SWOT ANALYSIS
10.4 THRYV, INC.

10.4.1 COMPANY OVERVIEW

10.4.2 COMPANY INSIGHTS

10.4.3 SERVICE BENCHMARKING

10.4.4 KEY DEVELOPMENTS

10.4.5 WINNING IMPERATIVES

10.4.6 CURRENT FOCUS & STRATEGIES

10.4.7 THREAT FROM COMPETITION

10.4.8 SWOT ANALYSIS
10.5 HUBSPOT, INC.

10.5.1 COMPANY OVERVIEW

10.5.2 COMPANY INSIGHTS

10.5.3 SERVICE BENCHMARKING

10.5.4 KEY DEVELOPMENTS

10.5.5 WINNING IMPERATIVES

10.5.6 CURRENT FOCUS & STRATEGIES

10.5.7 THREAT FROM COMPETITION

10.5.8 SWOT ANALYSIS
10.6 FREEAGENT CRM

10.6.1 COMPANY OVERVIEW

10.6.2 COMPANY INSIGHTS

10.6.3 SERVICE BENCHMARKING

10.6.4 KEY DEVELOPMENTS

10.6.5 WINNING IMPERATIVES

10.6.6 CURRENT FOCUS & STRATEGIES

10.6.7 THREAT FROM COMPETITION

10.6.8 SWOT ANALYSIS
10.7 ORACLE

10.7.1 COMPANY OVERVIEW

10.7.2 COMPANY INSIGHTS

10.7.3 SERVICE BENCHMARKING

10.7.4 KEY DEVELOPMENTS

10.7.5 WINNING IMPERATIVES

10.7.6 CURRENT FOCUS & STRATEGIES

10.7.7 THREAT FROM COMPETITION

10.7.8 SWOT ANALYSIS
10.8 REYNOLDS AND REYNOLDS

10.8.1 COMPANY OVERVIEW

10.8.2 COMPANY INSIGHTS

10.8.3 SERVICE BENCHMARKING

10.8.4 KEY DEVELOPMENTS

10.8.5 WINNING IMPERATIVES

10.8.6 CURRENT FOCUS & STRATEGIES

10.8.7 THREAT FROM COMPETITION

10.8.8 SWOT ANALYSIS
10.9 DEALERSOCKET

10.9.1 COMPANY OVERVIEW

10.9.2 COMPANY INSIGHTS

10.9.3 SERVICE BENCHMARKING

10.9.4 KEY DEVELOPMENTS

10.9.5 WINNING IMPERATIVES

10.9.6 CURRENT FOCUS & STRATEGIES

10.9.7 THREAT FROM COMPETITION

10.9.8 SWOT ANALYSIS
10.10 MICROSOFT DYNAMICS

10.10.1 COMPANY OVERVIEW

10.10.2 COMPANY INSIGHTS

10.10.3 SERVICE BENCHMARKING

10.10.4 KEY DEVELOPMENTS

10.10.5 WINNING IMPERATIVES

10.10.6 CURRENT FOCUS & STRATEGIES

10.10.7 THREAT FROM COMPETITION

10.10.8 SWOT ANALYSIS

The research starts with the extensive procurement process of data/information and statistics from company annual reports, government websites, statistics agencies, and paid databases. This information creates a base for the study. The information also helps to define the scope and to narrow down the area for study for the market. This raw information is processed and analyzed to extract crisp data points which currently affect or are likely to affect the industry during the forecast period. After analyzing the information, a proprietary statistical tool is used for market estimation and forecast, which generates the quantitative figures of the market/sub-segments in the current scenario as well as for the forecast period. 

After estimating the markets and estimates, the numbers are verified with industry participants and key opinion leaders. The wide network of industry participants add value to the research and verify the numbers and estimates provided in the study. At the last stage of the research process, a final report is prepared, which is then published on different websites as well as distributed through various channels. The below figure contains the different stages of the research process to produce the report.

1.1 DATA MINING
Data mining is an extensive part of our research process. It involves the procurement of market data and related information from different verified and credible sources. This step helps to obtain raw information about the industry and their Drivetrain, the monetary process for different end uses, the pool of market participants, and the nature of the industry and scope of the study. The data mining stage comprises both primary and secondary sources of information.
1.2 SECONDARY RESEARCH
In the secondary research process, various sources are used to identify and gather industry trends and information for the research process. We at TRI have access to some of the most diversified and extensive paid databases, which give us the most accurate data/information on markets Customers, and pricing. Mentioned below is a detailed list of sources that have been used for this study. Please note that this list is not limited to the names as mentioned; we also access other data sources depending on the need.
1.3 PRIMARY RESEARCH
In the primary research process, in-depth primary interviews are conducted with the CXOs to understand the market share, customer base, pricing strategies, channel partners, and other necessary information. Besides, in-depth primary interviews are conducted with the CXOs of vendors, channel partners, and others to validate the supply-side information. In addition, various key industry participants from both the supply and demand side are interviewed to obtain qualitative and quantitative information on the market. In-depth interviews with key primary respondents, including industry professionals, subject matter experts (Corporates), industry consultants, and C-Component executives of major companies, are conducted to obtain critical qualitative and quantitative information pertaining to the market, as well as to assess the prospects for market growth during the forecast period. Detailed information on these primary respondents is mentioned below. 
1.4 FORCASTING TECHNIQUES
We at Markstats Research Insights Private Limited follow an extensive process for arriving at market estimations, which involves the use of multiple forecasting techniques as mentioned below.